In this section we set out the general categories of personal data that we may process, the purposes for which we may process personal data and the legal basis of the processing.
3.1 Correspondence Data includes any communication that you send to us whether via the contact form on our website, email, social media, texting or any other form of communication that you may use to contact us. We may process correspondence data for the purposes of communicating with you and record keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and to provide you with the information, products and services that you request from us.
3.2 Customer Data may include your name, email address and contact number. Customer data may be processed for the purposes of sending you service emails related to your booking(s) for example but not exclusively a confirmation email of your booking, a reminder email with useful information about your visit, a thank you for your visit and any necessary amendments/updates made to your booking (when applicable). The legal basis for this processing is our legitimate interests in properly administering your ability to use our services and consent (in case of marketing material).
3.3 Service Data refers to personal data that you provide for the use of our services. This may include information provided to us from you before visiting an Archimedes Inspiration location, such as purchase details and personal information (email address, contact number and full name). The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent (in the case of marketing material) and/or our legitimate interests in properly administering your ability to use our services (e.g. making any necessary amendments/updates made to your booking).
3.4 Transaction Data relates to information you provide when you make a transaction with us, including purchase of goods and services through our website. Transaction data may include your contact information, your card information and transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services, the proper record of those transactions, managing your bookings, processing your payments, refunding such payments and dealing with queries and complaints relating to such payments and refunds. The legal basis for this processing is the performance of a contract between you and us and/or, at your request, to enter into such contract as well as our legitimate interests in the proper administration of our website and business.
3.5 User Data refers to data about your use of our website and services. This may include your IP address, geographical location, details about your browser, length of your visit to our website pages, page views, navigation paths, operating system, referral source, time zone , frequency and pattern of your service use. The source of this data is from our analytics tracking system. User data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing are our legitimate interests, which in this case are operating and securing our website; monitoring, administering and improving our website and services, grow our business and to decide our marketing strategy.
3.6 Notification Data corresponds to information provided to us for the purpose of subscribing to our email notifications and/or newsletters and may include emails and names. The purpose of processing notification data is to send relevant notifications and/or updates via newsletters. The legal basis for this processing is consent.
3.7 Marketing Data includes information about your communication and marketing preferences from us and our third parties. We process this data to enable you to participate in promotions such as prize draws and competitions, to deliver relevant website and advertising content to you, and to measure or understand the effectiveness of these advertisements. The legal basis for this processing is our legitimate interests to understand how customers use our products and services, to develop them, grow our business and to decide our marketing strategy.
3.8 CCTV images. We use CCTV in our venues for security and safety purposes as well as in the game rooms, to enable our Games Masters to assist players during the experience. Images captured through CCTV will not be made public such as on social media and will be used for the purpose of providing you with the service and for security reasons. Notices are clearly displayed in our venues. The legal basis for this processing is our legitimate interests of operating and securing our business and venues as well as providing and enhancing your experience with us.
3.9 We may use Customer Data, User Data, Service Data and Marketing Data to deliver relevant website and advertisements content to you (including Facebook or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. The legal basis for this processing is our legitimate interests to grow our business and consent.
3.10 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, pursuance or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.11 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.12 You are under no legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide you with our goods or services.